Your information is your business.Keeping it safe is ours.

OpsHQ is a South African business providing strategic, operational, administrative and experience support services.

For purposes of the Protection of Personal Information Act, 2013 (POPIA), OpsHQ is the responsible party for personal information collected through this website.

Business / registered address

4 AGAPé Village, Ds Botha Street, Stellenbosch, 7600, Western Cape

Privacy contact email

dropusaline@opshq.co.za

Depending on how you use the website or contact us, we may collect information such as:

• your name;
• email address;
• telephone number;
• company or organisation name;
• the type of assistance or service you are interested in;
• the information you include in your message or enquiry; and
• limited technical information generated when you use the website, where applicable.

We may use your personal information to:

• respond to your enquiry;
• understand what services or support you may need;
• communicate with you about your enquiry, project or relationship with OpsHQ;
• manage prospective and existing client relationships;
• provide agreed services;
• maintain appropriate business and administrative records;
• protect the security and proper operation of our website and systems; and
• meet applicable legal, regulatory or contractual obligations.

Providing personal information through our website or contact form is voluntary. However, some information may be necessary for us to understand and respond to your enquiry. If you choose not to provide the information we reasonably need, we may not be able to assist you fully.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our website contact form may use Web3Forms, a third-party form-processing service, to transmit enquiries to OpsHQ. Information submitted through the form may therefore be processed or stored by Web3Forms and its supporting infrastructure in accordance with its own service terms, privacy practices and security measures.

Where we use service providers to process personal information on our behalf, we aim to use reputable providers and to take reasonable steps to ensure that appropriate safeguards are in place.

We do not sell your personal information.

Where reasonably necessary, your information may be accessed or processed by:

• members of the OpsHQ team who need it for the relevant purpose;
• technology, hosting, form-processing or other service providers supporting our business;
• professional advisers where necessary; or
• regulators, authorities or other parties where disclosure is required or permitted by law.

Some technology providers may process information outside South Africa. Where cross-border processing occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and record-keeping needs, or for any period required by law.

Information submitted through Web3Forms may also be retained in accordance with the retention settings and policies applicable to that service.

We keep information submitted through our website only for as long as reasonably necessary to respond to your enquiry and manage any resulting business relationship. General website enquiries are reviewed after 12 months and securely deleted where the information is no longer required, unless we need to retain it for a lawful business, contractual or legal purpose.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal requirements.

Subject to POPIA and other applicable law, you may have the right to:

• ask whether we hold personal information about you;
• request access to personal information we hold about you;
• ask us to correct or update inaccurate or incomplete information;
• request deletion or destruction of personal information where the law permits or requires it;
• object to certain processing of your personal information; and
• raise a concern about the way your personal information is being handled.

To make a privacy request, please contact us using the privacy email address shown in this notice. We may need to verify your identity before acting on a request.

Submitting an enquiry through the OpsHQ website does not automatically subscribe you to marketing communications.

If OpsHQ introduces newsletters or other direct marketing in future, marketing preferences and any consent or opt-out requirements will be handled separately and in accordance with applicable law.

The website may use essential technologies required for normal operation, security and functionality.

If we introduce analytics, advertising, tracking technologies or other non-essential cookies in future, we will update this Privacy Notice and provide any appropriate notices or choices required.

The OpsHQ website may contain links to third-party websites or services. Once you follow a link to another website, that third party’s own privacy practices and terms apply. OpsHQ is not responsible for the privacy practices of third-party websites.

If you have a question, request or concern about how OpsHQ handles your personal information, please contact:

OpsHQ privacy email

dropusaline@opshq.co.za

Business / registered address

4 AGAPé Village, Ds Botha Street, Stellenbosch, 7600, Western Cape

You also have the right to raise a complaint with South Africa’s Information Regulator. Please refer to the Information Regulator’s official website (opens in a new tab) for its current complaint process and contact details.

We may update this Privacy Notice from time to time to reflect changes to our website, services, technology or legal obligations. The latest version will be made available on this page.

Last updated: October 2026